contact us

Department Wise – Direct Nos. & Email Id
Trading +91 22 6124 5519 | Email id: trading@rsbl.co.in
KYC +91 22 6124 5542 | Email id: info@rsbl.co.in
Accounts +91 22 6142 5563 | Email id: backoffice@rsbl.co.in
Technical +91 22 6124 5545 | Email id: technical@rsbl.co.in
Dedicated Helpline Number & Email ID For Reporting Of Cyber Incidents By Investors
Exchange-Member Id Helpline Number for cyber attacks Email Id for reporting of cyber attacks
MCX-10290 +91 22 6124 5545 technical@rsbl.co.in

Annexure -B – Mandatory Display

  1. i. Basic details of the Stock Broker such as registration number, registered address of Head Office and Branches if any:-
    Stock Broker Name Registration Number Registered Address Corporate Address Contact Number Email Id
    RiddiSiddhi Bullions Limited SEBI Reg No-INZ000065831
    MCX no-10290    		 5 ABC, 5thFloor, Trishala Premises CHS, 122,Shaikh Memon Street, Zaveri Bazar, Mumbai – 400002. INDIA. 204 A, 2nd Floor, Trade World, D – Wing, Kamala Mills Compound, Lower Parel (west), Mumbai – 400013. INDIA. +91 22 6124 5506 info@rsbl.co.in
  2. Escalation Matrix:
    Investor Grievances Escalation Matrix (STOCK BROKING)
    Working Hours – 10:30 AM To 6:30 PM (Monday To Friday)
    Details of Contact Person Address Contact No. Email Id
    Customer Care Mr. Girish Shah 204 A, 2nd Floor, Trade World, D – Wing, Kamala Mills Compound, Lower Parel (west), Mumbai – 400013. INDIA. +91 22 6124 5563 girish.shah@rsbl.co.in
    Head of Customer Care Mr. Ritesh Bafna +91 22 6124 5542 ritesh.bafna@rsbl.co.in
    Compliance Officer Mr. Ritesh Bafna +91 22 6124 5542 ritesh.bafna@rsbl.co.in
    CEO Mr. Mukesh Kothari +91 22 6124 5519 mkothari@rsbl.co.in
  3. ii. Names of contact details of all Kay Managerial including the Compliance Officer:-
    Sr. No. Name of Individual Designation Mobile Number Email Id
    1 Mr. Prithviraj Kothari Managing Director +91 9892240216 pkothari@rsbl.co.in
    2 Mr. Bhawarlal Kothari Director +91 9892000220 bkothari@rsbl.co.in
    3 Mr. Mukesh Kothari Director & CEO +91 9930024000 mkothari@rsbl.co.in
    4 Mr. Ritesh Bafna Compliance Officer +91 9224443971 ritesh.bafna@rsbl.co.in

iii. Step by step procedures for opening an account, filing a complaint on designated email id, and finding out the status of the complaint etc.
a) Detailed write-up on the procedure for opening an account along with Flowchart and video if any (optional).

The procedure of Opening of Account (Trading)

  1. Through Physical Mode /Form
  2. Carefully Read KYC, R&O, RDD, D&D Terms, Charge Sheet, Declaration, etc, and finally make the decision to the opening A/C Yes (Y) or No(N)
  3. Yes
  4. Paste the recent Photo, fill in the information & sign all the required places in the KYC form. Attach POI, POA, Bank Proof & other required documents sign copies.
  5. IPV & Documents verification at the RSBL official Level. (Additional docs maybe ask if required )
  6. After Completion of all the processes of A/c Opening then RSBL Kyc department will start to process the opening of A/c
  7. Process Complete-RSBL Kyc Department open a Trading a/c and the information send to the client /BO
 

b) Detailed write up on procedure for filing a complaint on designated email id/ Toll-free number along with Flowchart and video if any (optional). Provisions are to be made for sharing Ticket Number once the complaint is lodged.

Procedure for filling a complaint
Through Designated Email Id Through Phone Number
Trading Related: grievance@rsbl.co.in Trading Related – 022 6124 5543
Complaint-Mention your client code & Details of the complaint. Attach any relevant Docs (if any) related to your complaint. Complaint no. will be provide to you on your registered email Complaint-Explain the complaint, mention your client code. Ask for your Complaint Number
After Completion of the process of complaint then RSBL designated department registered complaint &will start to working on that also will inform you according.
Submission process complete: The appropriate action shall be taken by the RSBL designated department as required and inform to the client accordingly.

c) Detailed write up procedure for finding out status of the complaint basis Ticket Number etc. along with Flowchart and video if any (optional).

Procedure for finding out status of the complaint
Through Designated Email Id Through Phone Number
Trading Related: grievance@rsbl.co.in Trading Related – 022 6124 5543
Complaint Status-Mention Registered complaint number your client code and asked for the status , reply will be provide to you on your registered email Complaint Status-Mention registered complaint number your client code and asked for status ,reply will be provide to you at that time
Complaint status will be provide to you on your registered email in the case of through email or at that timein case of registered phone
Procedure for Finding out Status Complete

 

iv. Details of Authorized Persons

List of Authorised Persons (AP)
Sr. No. Authorised Person’s Name Authorised Person Code (Exchange wise) Constitution Status (Approved / Cancelled) Add City State Pin Code Terminal Allotted (Y/N) No. of Terminals Nil
1 – – – – – – – – – –
                     
List of Authorised Persons (AP) cancelled by Members on Account of Disciplinary Reasons
Sr. no. Authorised Person/s Name Status Authorised Person Cancellation Details
      Date Reason
– – – – –
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with
SEBI at https://scores.sebi.gov.in/ or
MCX Exchange at https://www.mcxindia.com/Investor-Services
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.