contact us
Department Wise – Direct Nos. & Email Id
| Trading | +91 22 6124 5519 | Email id: trading@rsbl.co.in |
| KYC | +91 22 6124 5542 | Email id: info@rsbl.co.in |
| Accounts | +91 22 6142 5563 | Email id: backoffice@rsbl.co.in |
| Technical | +91 22 6124 5545 | Email id: technical@rsbl.co.in |
Dedicated Helpline Number & Email ID For Reporting Of Cyber Incidents By Investors
| Exchange-Member Id | Helpline Number for cyber attacks | Email Id for reporting of cyber attacks |
|---|---|---|
| MCX-10290 | +91 22 6124 5545 | technical@rsbl.co.in |
Annexure -B – Mandatory Display
- i. Basic details of the Stock Broker such as registration number, registered address of Head Office and Branches if any:-
Stock Broker Name Registration Number Registered Address Corporate Address Contact Number Email Id RiddiSiddhi Bullions Limited SEBI Reg No-INZ000065831
MCX no-102905 ABC, 5thFloor, Trishala Premises CHS, 122,Shaikh Memon Street, Zaveri Bazar, Mumbai – 400002. INDIA. 204 A, 2nd Floor, Trade World, D – Wing, Kamala Mills Compound, Lower Parel (west), Mumbai – 400013. INDIA. +91 22 6124 5506 info@rsbl.co.in Escalation Matrix:
Investor Grievances Escalation Matrix (STOCK BROKING) Working Hours – 10:30 AM To 6:30 PM (Monday To Friday) Details of Contact Person Address Contact No. Email Id Customer Care Mr. Girish Shah Bullion House, 115 Tambakatta Lane, Mumbadevi Road, Opp Dagina Bazar, Pydhonie, Mumbai – 400003. INDIA. +91 22 6124 5563 girish.shah@rsbl.co.in Head of Customer Care Mr. Ritesh Bafna +91 22 6124 5542 ritesh.bafna@rsbl.co.in Compliance Officer Mr. Ritesh Bafna +91 22 6124 5542 ritesh.bafna@rsbl.co.in CEO Mr. Mukesh Kothari +91 22 6124 5519 mkothari@rsbl.co.in - ii. Names of contact details of all Kay Managerial including the Compliance Officer:-
Sr. No. Name of Individual Designation Mobile Number Email Id 1 Mr. Prithviraj Kothari Managing Director +91 9892240216 pkothari@rsbl.co.in 2 Mr. Bhawarlal Kothari Director +91 9892000220 bkothari@rsbl.co.in 3 Mr. Mukesh Kothari Director & CEO +91 9930024000 mkothari@rsbl.co.in 4 Mr. Ritesh Bafna Compliance Officer +91 9224443971 ritesh.bafna@rsbl.co.in
iii. Step by step procedures for opening an account, filing a complaint on designated email id, and finding out the status of the complaint etc.
a) Detailed write-up on the procedure for opening an account along with Flowchart and video if any (optional).
The procedure of Opening of Account (Trading)
- Through Physical Mode /Form
- Carefully Read KYC, R&O, RDD, D&D Terms, Charge Sheet, Declaration, etc, and finally make the decision to the opening A/C Yes (Y) or No(N)
- Yes
- Paste the recent Photo, fill in the information & sign all the required places in the KYC form. Attach POI, POA, Bank Proof & other required documents sign copies.
- IPV & Documents verification at the RSBL official Level. (Additional docs maybe ask if required )
- After Completion of all the processes of A/c Opening then RSBL Kyc department will start to process the opening of A/c
- Process Complete-RSBL Kyc Department open a Trading a/c and the information send to the client /BO
b) Detailed write up on procedure for filing a complaint on designated email id/ Toll-free number along with Flowchart and video if any (optional). Provisions are to be made for sharing Ticket Number once the complaint is lodged.
| Procedure for filling a complaint | |
| Through Designated Email Id | Through Phone Number |
| Trading Related: grievance@rsbl.co.in | Trading Related – 022 6124 5542 |
| Complaint-Mention your client code & Details of the complaint. Attach any relevant Docs (if any) related to your complaint. Complaint no. will be provide to you on your registered email | Complaint-Explain the complaint, mention your client code. Ask for your Complaint Number |
| After Completion of the process of complaint then RSBL designated department registered complaint &will start to working on that also will inform you according. | |
| Submission process complete: The appropriate action shall be taken by the RSBL designated department as required and inform to the client accordingly. | |
c) Detailed write up procedure for finding out status of the complaint basis Ticket Number etc. along with Flowchart and video if any (optional).
| Procedure for finding out status of the complaint | |
| Through Designated Email Id | Through Phone Number |
| Trading Related: grievance@rsbl.co.in | Trading Related – 022 6124 5542 |
| Complaint Status-Mention Registered complaint number your client code and asked for the status , reply will be provide to you on your registered email | Complaint Status-Mention registered complaint number your client code and asked for status ,reply will be provide to you at that time |
| Complaint status will be provide to you on your registered email in the case of through email or at that timein case of registered phone | |
| Procedure for Finding out Status Complete | |
iv. Details of Authorized Persons
| List of Authorised Persons (AP) | ||||||||||
| Sr. No. | Authorised Person’s Name | Authorised Person Code (Exchange wise) | Constitution | Status (Approved / Cancelled) | Add | City | State | Pin Code | Terminal Allotted (Y/N) | No. of Terminals Nil |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | – | – | – | – | – | – | – | – | – | – |
| List of Authorised Persons (AP) cancelled by Members on Account of Disciplinary Reasons | ||||
| Sr. no. | Authorised Person/s Name | Status | Authorised Person Cancellation Details | |
|---|---|---|---|---|
| Date | Reason | |||
| – | – | – | – | – |
| In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with |
| SEBI at https://scores.gov.in/scores/Welcome.html or MCX Exchange at https://www.mcxindia.com/Investor-Services |
| Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal. |